Return & Refund Policy – VNS Naturals

Last Updated: May 11, 2026

Thank you for shopping with VNS Naturals.

We are committed to delivering fresh, premium-quality dry fruits and natural products. Due to the perishable and consumable nature of food items, our Return & Refund Policy is designed to maintain product safety, hygiene, and fairness for all customers.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

We accept return or replacement requests within 7 days of delivery only under the following conditions:

• The product received is damaged or defective
• An incorrect product was delivered
• The package was tampered with during delivery

To request a return or replacement, please contact us within the eligible period along with:

• Order ID
• Product photos
• Clear images of the issue

Email: support@vnsnaturals.in

2. Non-Returnable Products

For hygiene and food safety reasons, the following items are not eligible for return or refund:

• Opened or partially consumed products
• Products returned without original packaging
• Products damaged due to improper storage or misuse
• Items purchased during clearance sales or special offers (unless damaged or incorrect)

3. Return Conditions

If your return request is approved:

• The product must remain unused
• Original sealed packaging must be intact
• Proof of purchase or order confirmation must be provided
• The return request must be made within the 7-day return window

VNS Naturals reserves the right to reject returns that do not meet these conditions.

4. Refund Process

Once the returned product is received and inspected:

• Approved refunds are processed within 7–10 business days
• Refunds are issued to the original payment method
• For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or store credit

Processing times may vary depending on your bank or payment provider.

5. Replacement Policy

We offer free replacements in cases where:

• The product is damaged
• An incorrect item was delivered
• A verified quality issue exists

All replacements are subject to product availability.

6. Return Shipping

• For damaged, defective, or incorrect products, return shipping will be arranged or reimbursed by us.
• For other approved returns, customers may be responsible for return shipping charges.

We recommend using a trackable courier service for all return shipments.

7. Order Cancellation

• Orders can be cancelled before dispatch for a full refund.
• Once an order has been shipped, cancellation requests cannot be accepted.

8. Product Disclaimer

Dry fruits and natural food products may show slight variations in:

• Size
• Shape
• Color
• Taste

These natural variations are normal and are not considered defects.

We follow strict quality control standards to ensure product freshness and customer satisfaction.

9. Contact Us

For any return, refund, replacement, or product-related queries, please contact us:

VNS Naturals
India

• Website: www.vnsnaturals.in
• Contact Page: Contact Us
• Email: support@vnsnaturals.in

10. Acceptance of Policy

By placing an order on VNS Naturals, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.